We want customers to understand their purchase and receive the access described. This policy applies to digital products and subscriptions sold directly by GTX MIDIA LTDA, unless a product page displays a different or more favorable guarantee.
1. Refund request period
You may request a refund within seven calendar days after purchase. If applicable law gives you a longer mandatory period or additional rights, those rights remain unaffected.
2. How to request a refund
Email guilherme@gtxmidia.com.br with your name, checkout email, product name, purchase date, and order reference. Do not send full card details. We may ask for reasonable information to locate and verify the transaction.
3. Subscriptions and cancellations
You can request cancellation at any time. Cancellation prevents future renewal charges once processed. Charges already completed are reviewed under the seven-day period, any product-specific guarantee, and applicable law. Partial-period refunds are not provided unless legally required or expressly stated.
4. Access or technical problems
Please contact support if access was not delivered or the product has a material technical problem. We will first try to restore access or resolve the issue promptly. If we cannot provide the purchased product, we will review the transaction for a refund.
5. Duplicate or unauthorized charges
Contact us promptly about duplicate or unrecognized transactions. We will investigate with our payment provider. For suspected card theft, also contact your card issuer.
6. Refund processing
Approved refunds are returned to the original payment method. After we submit a refund, the financial institution controls when it appears on your statement. Processing times vary by bank and payment method.
7. Abuse
We may decline requests involving fraud, repeated abuse, or material violation of our Terms, except where a refund is required by law.